Shipping
How do We Ship our Ductless Mini-Splits?
SoGoodToBuy uses multiple carriers in order to provide the best possible shipping prices available for our customers. We ship some of our larger ductless air conditioners via freight carriers that specialize in large sized goods. This keeps your costs down, and ensures timely delivery, but the good news is that SoGoodToBuy offers you Free Shipping to most of the United States and Canada. We pay extra to ensure that your purchases are brought right to your door, quickly!
How Long Does it Take to Ship?
We have warehouses in Los Angeles, California and Montreal, Quebec. All orders are shipped within 1 to 3 business days of receiving payment, unless otherwise stated. Naturally, shipping times vary depending on your location, so we email you a tracking number once our carrier makes it available to us. This way you can keep an eye on your order and know exactly when to expect it.
Shipping Times: Please allow 7 to 14 business days for delivery on in-stock orders. Additional handling times may apply for pre-orders. For priority orders, please allow 1-7 business days for delivery, additional charges may apply.
All orders are fully insured. However, we urge that you thoroughly verify the integrity of your package in the unlikely event of damages that may result in shipping PRIOR TO signing for your order. In the rare event that damages should occur, you can call us toll free at1-800-668-9551.
Damaged Items
We only use the most reputable shipping carriers for the shipment of your order. However, despite the best care, accidents do happen. Please note that shipping insurance is included on all orders. You must process your claim for damage directly with the shipping carrier. We are not an insurer against shipping damage. However, we will cooperate with you in submitting your damage claim to the shipping carrier. Minor dings, dents, scratches or other cosmetic damage that does not compromise the operation of the unit are specifically excluded under the terms of any optional shipping insurance. Please inspect all your equipment carefully. this means removing all box covers and inspecting for any damage that may have occured during shipping.
Shipping & Handling Times
In stock orders will ship within 24 to 72 hours after receipt of confirmed payment. Flat shipping fee applies to Provincial Canadian destinations and Continental United States. For Non-Provincial destinations within Canada and locations such as Alaska, Hawaii, Puerto Rico, Guam or US Virgin Islands please contact our customer service staff for a freight quote. The items will be shipped via Ground carrier or freight, depending on the size and dimension. Transit times are usually between 7-14 days from the date of shipment. We are not responsible for delay in transit time.
Shipping Air Conditioners to the United States
We ship our air conditioners throughout the United States, with distribution centers in Los Angeles, California, and New York. Find a list of states that we ship to below:
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Shipping Air Conditioners to Canada
We ship our air conditioners throughout Canada, with distribution centers in Montreal, Quebec, Canada. Find a list of provinces and territories that we ship to below:
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Shipping Air Conditioners to the Caribbean
We now ship our air conditioners to most islands in the Caribbean, including Puerto Rico. We do charge additional freight fees, and shipments to the Caribbean are made by ocean freight, which may require additional transit times depending on your location. We ship to the following areas in the Caribbean:
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